Your data

The short version#

This page is written for anyone, technical or not. It says what we keep about your calls, for how long, and how you remove it.

• We do not keep the sound of your calls. When you ask for a recording, your own phone company makes it and keeps it in your own account. We keep only the reference that points to it.
• We keep the words of a call only if you switch transcripts on, and then for 90 days at most. After that they are deleted automatically.
• Chat messages delete themselves: 24 hours after they arrive, or after your agent's transcript period when you keep transcripts.
• Zero retention keeps none of the conversation. Switch it on for a project and we keep no transcripts, summaries or recording references of its calls, and its chat messages only for the 24-hour reply window. The call record your bill needs stays.
• We keep a record of every call: when it happened, the phone numbers, how long it lasted, what it cost, and the short summary your own AI wrote. It is your bill and your call history.
• Your keys are locked away. AI and phone-company keys, and the headers of your MCP servers, are stored encrypted and never shown again. Project API keys are stored only as a one-way fingerprint, so nobody can read them back, us included.
• Your account stays until you ask us to close it. Write to dev@dvaarik.com.

What we keep, item by item#

With zero retention on#

Zero retention is a switch on each project, off by default. While it is on, for the calls, chats and tests that start after you turned it on:

What was stored before you turned it on stays until it expires, or until you delete it (below). Who turned it on or off, and when, is kept on the project.

What other companies keep#

During a call, the audio and the text go to the AI providers you connected, on your own accounts, and the call itself runs through your own phone company. They keep what their own terms say, and they bill you directly. Check their data settings for your region and for the people you call. With meaning search on a knowledge base, its documents and the questions asked of it go to the Google or OpenAI account you chose for it. A Telegram chat also passes through Telegram, and a WhatsApp or Instagram chat through Meta, on your own Meta app; each keeps what its own terms say. An MCP server you connect receives what the agent sends its tools during a call, and keeps what you decide.

How to remove things#

• A transcript, before its 90 days are up: call DELETE /v1/calls/{call_id}/transcript with a project API key. It is gone at once.
• A recording: delete it in your phone company's account. We never held the audio, so there is nothing for us to delete.
• A saved agent: delete it in the console or with the API. If it never took a call, it is erased. If it did, it is switched off and kept, prompt included, so your past calls still show which agent and version answered. Write to us to erase it completely.
• An AI or phone-company key: disconnect the account. The stored key is erased; the provider's name and the dates stay, for your own audit trail.
• A project API key: revoke it. It stops working at once.
• A call list: delete it in the console or with DELETE /v2/call-lists/{list_id} (pause or cancel it first). Everyone on it is erased at once.
• A number on your do-not-call list: remove it there. Nothing else is kept.
• An agent test: delete it under Test it on the agent, or with DELETE /v2/agents/{agent_id}/tests/{test_id}. Its results go with it.
• A chat: its messages delete themselves after 24 hours, or after the agent's retention_days when it keeps transcripts. To erase them sooner, delete the project's stored conversations (next).
• Everything a project stored of its conversations, at once: press Delete stored conversations on the Projects page, or call POST /console/v2/projects/{project_id}/stored-conversations/delete until it answers done: true. It deletes transcripts, summaries and extracted fields, recording references, chat messages, test runs' chats, hand-off reasons and the stored bodies of webhooks already sent. Call records and billing stay. A reply still being sent, a webhook still being delivered or a test still running is left for a later try.
• A Telegram bot, a WhatsApp number or an Instagram account: disconnect it on the Chats page or with DELETE /v2/chat-channels/{channel_id}. Its token and secrets are erased at once. Your Meta app keeps sending to our callback URL until you change it there; those messages are refused and never stored.
• A hand-off destination: remove it on the agent, or save handoff_destinations without it.
• An MCP server or its headers: remove it on the agent, or save mcp_servers without it ("headers": {} removes only its headers). Its headers are erased at once.
• A knowledge document or a whole knowledge base: delete it on the Knowledge page, or with DELETE /v2/knowledge-bases/{base_id}/documents/{document_id} or DELETE /v2/knowledge-bases/{base_id}. Its text and passages are erased at once, and agents stop using it.
• Your account, projects and call records: write to dev@dvaarik.com. We confirm it is you before deleting anything, and we tell you what the law makes us keep, such as invoices.

What our own logs contain#

Our servers log what happened and to which call or project: identifiers, timings and outcomes. They do not log your prompts, your keys, or what anybody said on a call.

The privacy policy is the legal version of this page.